Frequently asked questions and issues
Pairing
As of July 2022, the main purpose of this beta is to check motion between devices with local computing in multiple zones for one user with basic notifications.
The nami app will keep evolving with multiple users, advanced notification alerts, sensitivity settings, remote access via the cloud and more.
The devices need to be on the same floor and within 10ft (3m) to <30ft (10m) of each other to get the best Wi-Fi sensing results.
For the best results, place your devices at waist height. However, having them near floor level is also absolutely fine. Avoid placing your device behind any object that could interfere with Wi-Fi signals (anything made of metal — speakers, microwave ovens, aquariums, etc..)
You will need to have at least two connected devices for the sensing to work properly, and a kit of three lets you create a triangular sensing zone on one floor.
If you want to test several zones in a building, you’ll need to create as many places.
- Unplug your device, and flip it on the back
- Rotate the bottom back to unlock it
- Remove carefully the bottom part to uncover the QR code and the reset button
- Factory reset your device (see the section above).
- Start the pairing process in the app.
- Unplug your device and scan the QR code.
- Plug back your device, the LED should start pulsing.
- Complete the usual pairing procedure.
- Make sure that your device’s LED is pulsing, which indicates that your device is turned on and in pairing mode.
Possible fixes
- Restart your device. The LED should start pulsing.
- Factory reset your device.
- Contact us for dedicated support.
- If you get this error message: “The device had an error while scanning for Wi-Fi networks.”
Fix
- Restart your device. It should go back into pairing mode for one minute.
- Start the pairing process.
Other possible fixes
- Factory reset your device and start pairing.
- Contact us for dedicated support.
- If your device is unable to detect your Wi-Fi network, make sure that it is close enough to your Wi-Fi router and that it (the device or router) is not placed behind any massive objects that could block the Wi-Fi signal.
Possible fixes
- Restart your device.
- Factory reset your device.
- Contact us for dedicated support.
Factory reset
- Unplug your device. Be careful when unplugging your device, hold it from the back and pull gently away from the socket.
- Hold the relay button, located on the side of your plug.
- Plug it back while holding the relay button and wait for 5secs.
- The LED should start pulsing, which indicates that the success of the reset.
- Power off again. The device is ready to be paired.
- Unplug your pod, and follow the steps from the section above to uncover the QR code
- Locate the reset button
- Use a tiny object to press the reset button, and hold it pressed while plugging back your device. Keep it pressed for an additional 5 seconds before letting go. There will be no light from the LED.
- Unplug your pod again and plug it back. The LED will start pulsing blue, which indicates that your pod has entered pairing mode.
Wi-Fi Sensing
No, Wi-Fi sensing will not affect the quality of your internet connection. Wi-Fi sensing actively (30 pulses / second or more) communicates between bots, but only limited amount of data is transmitted from the bot to the Wi-Fi router.
Make sure that your mobile is connected to the same Wi-Fi network as your devices. As of today, the 30sec “live” motion graph is only available locally. In the future, it will be available even if you are not on the local network used by your devices.
Devices related
In the current version of the app, the way to do that is to directly pair your device again in the new place. You do not have to delete your device from your current place.
- Factory reset your device.
- Restart your device (Unplug it and plug it back again).
- Start the pairing process in your new place.
Avoid any appliance above the maximum load.
| Type of plug | Maximum load (W) |
|---|---|
| US | 1,800 |
| UK | 3,600 |
| DE | 3,600 |
Edit Profile
- Go to the “Profile” page
- Tap on the “edit” button
- Edit the profile name and pick your favorite image and color.
Invite and manage users
- Go to the place page
- Tap on the People tab
- Tap on the “Invite people” tiles
- Fill in the invitee’s name and choose the role
- Tap on the “Generate invite” button and share the link or QR code
- Go to the place page
- Tap on the People tab
- Tap on the Invitee’s tile
- Tap on the “Revoke” button
Provided you are an administrator of the place, you can:
- Go to the place page
- Tap on the “People” tab
- Tap on the user’s tile
- Remove the user
For now, the number of users per place is limited to two.
Join a place
- Download the nami app
- Create an nami account
- Tap on the invite link
If you are next to you’re inviter, you can also go to the dashboard, tap on the + button and join a place. You will be asked to scan the QR code showing on your inviter phone.
Go to the “Place” page and open the “People” section. Tap on your own tile and you will find the leave button.
nami app and account
This is a bug encountered in the latest version of iOS 15.2. The system occasionally “warms up” the nami app to reduce start time, which lead to credentials problems. A fix has been pushed for this bug on 09/01/22.
Possible fixes
- Restart the nami app by ‘sliding it up’ on your iPhone to reboot it and forcing a new start. You should be able to log into your account again.
- Enter your recovery key to retrieve your account.
- Contact us for dedicated support.
Today the app cannot function without an internet connection. This will be remedied in the near future
Contacts
Don’t hesitate to contact us, feedback is always welcome. We will do our best to help you if you have any trouble.
Naveen Raj S Visvanathan – Hardware Product Manager
Grégoire Ménager – Software Product Manager
